HUB and specialty pharmacy optimization support

June 5, 2026

Streamline patient services. Accelerate impact

Patient expectations for seamless onboarding experiences are rising and so are the complexities of delivering support. Top-performing brands know that launching a well-designed Hub and Specialty Pharmacy (SP) model isn’t enough. Success depends on continuously optimizing that model to keep pace with competitive entrants, shifting payer requirements, provider preferences, and patient needs.

Whether you’re preparing for launch or responding to market change, a frictionless patient journey drives results. Where should you focus first? Which changes will make the biggest difference?

Without a data-driven approach, it’s easy to overinvest in low-impact areas or overlook bottlenecks that cost time, trust, and treatment adherence.

Acumetis HUB and SP optimization support

Acumetis delivers a proven framework designed to evaluate, prioritize, and implement enhancements based on impact versus time and cost. We pressure-test your current patient services ecosystem across Hub and SP performance to uncover where improvements will move the needle most.

Our approach includes:

Journey mapping and KPI analysis
Operational benchmarking across therapeutic areas
Structured support prioritization
Business case development and phased project planning

We combine quantitative benchmarks, operational insights, and qualitative research with internal stakeholders to build a plan rooted in feasibility and impact.

The Benefits of our optimization framework

With Acumetis, you gain:

Clarity on where performance lags—using real-world turnaround times, referral KPIs, and benchmarked service models
Prioritized solutions backed by a scoring framework that considers effort (time/cost) vs. impact
Operational alignment across internal and external stakeholders to improve coordination, execution, and provider experience
Accelerated access for patients and faster pull-through for your brand

How the support works

Our process unfolds in three collaborative phases:

Phase 1: Identify areas of opportunity

Review internal materials and interview key stakeholders
Map the current product journey across the Hub and SP
Overlay industry best practices
Highlight friction points, delays, and misalignments

Phase 2: Benchmark and compare

Benchmark against competitor programs across three domains:
- Services offered: Best-in-class models across Hubs and SPs
- KPI performance: Metrics from referral to first fill, including PA, triage, fill rate, and more
- Financial spend: Blinded cost comparisons per patient, role, and support channel
Use benchmark insights to refine your operational model and investment strategy

Phase 3: Prioritize key opportunities

Host a cross-functional workshop to review findings
Score potential solutions using Acumetis impact vs. effort matrix
Build a business case for the top improvement levers
Align on a phased roadmap tailored for launch readiness or near-term improvement

Our patient access and support services team

Our Patient Access and Support team helps organizations see the path and own the outcome by revealing the real barriers to access, uncovering the true drivers of decisions, and facilitating faster, smarter action. We bring practical experience, senior judgment, and connected cross-functional insight to help teams navigate complexity, remove barriers, and align access needs, prescriber realities, and patient support from early strategy through delivery.

With experience across patient support optimization programs, product launches, and healthcare decision-maker engagement, we create strategies and solutions that are innovative, practical, and built for real-world patient journeys. The result is a clearer path from coverage to treated patients, helping improve uptake, speed-to-therapy, adherence, and ultimately, patient outcomes.

Meet the Experts:

Brian Torres

Senior Partner, Patient Access and Support Practice Lead