Turn-around-time (TAT) assessment
Understand how your turnaround time compares—and where to improve.
Define your brand. Input your TAT. See your benchmark.
Understand your turnaround time performance
We asked 100+ patient services, access, and hub leaders what TAT actually looks like in the market – across clean referrals and those that hit friction – and how distribution and hub design shape the result.
The tool benchmarks referral-to-dispense performance against the market, explore the factors influencing turnaround time, and identify opportunities to improve patient access.
Benchmark performance with confidence
The Turnaround Time (TAT) Assessment helps manufacturers understand how referral-to-dispense performance compares to similar brands and operating models. By benchmarking against market data and a model-adjusted performance estimate, organizations can identify realistic improvement opportunities and prioritize operational changes that reduce delays.
Key benefits
- Benchmark against comparable brands and operating models
- Compare actual performance to an expected TAT
- Identify operational drivers affecting turnaround time
- Support data-driven patient access improvement initiatives
Backed by patient access expertise
The Turnaround Time (TAT) Assessment is powered by Acumetis’ Patient Access & Support Services practice, combining strategic consulting, operational expertise, and market intelligence to help manufacturers improve patient access and optimize performance.
From benchmark to action
Benchmark within the right context
Every brand operates differently. Rather than comparing against a single industry average, the assessment evaluates performance alongside organizations with similar access complexity, hub models, and distribution strategies, providing a benchmark that is both relevant and actionable.
Reveal the operational drivers behind performance
Turnaround time is influenced by dozens of interconnected decisions. The assessment explores how referral quality, benefit verification, payer requirements, network design, and operational workflows collectively shape performance—helping teams identify where meaningful improvements can be made.
Transform operational data into strategic insight
Internal reporting tells you what happened. This assessment helps explain why it happened, how your performance compares within the market, and where improvement is most likely to deliver measurable impact for patients, providers, and your organization.
Distinguish structural barriers from operational opportunities
Not every delay is preventable. By accounting for the characteristics of your operating model, the assessment helps separate challenges inherent to your access strategy from those that can be addressed through process improvements and operational optimization.
Support more informed strategic decisions
The results extend beyond operational reporting. Benchmark insights can help inform patient support strategy, hub optimization, specialty pharmacy network design, field reimbursement planning, and broader access decisions by providing objective market context.
Built on consulting expertise—not just benchmark data
Developed by Acumetis’ Patient Access & Support Services practice, the assessment reflects experience helping manufacturers optimize patient support programs, improve operational performance, and navigate the complexities of modern access models.
A benchmark is only valuable if it drives better decisions.
Understanding how your turnaround time compares to the market is only the starting point. The real value comes from identifying the operational, strategic, and structural factors influencing performance—and knowing where change will have the greatest impact.
Acumetis helps manufacturers translate benchmark insights into practical strategies that optimize patient support, strengthen access operations, and accelerate speed-to-therapy. By combining market intelligence with operational expertise, we help organizations make informed decisions that improve both business performance and patient outcomes.
